Frequently Asked Questions
What our sales team hears most, answered up front.
Manufacturing
MOQ depends on the product category and construction method. Share your specification through the quote form and we'll confirm the minimum for your exact product, rather than quoting a generic company-wide number.
Payment
Orders move through structured milestones — quotation approval, specification confirmation, a deposit to begin production, and a final balance following quality review, ahead of dispatch. See our Transparency System page for the full flow.
Shipping
We support standard Incoterms (FOB, CIF, and others on request) and prepare full documentation for your freight forwarder or customs broker.
Quality
Every order passes through five inspection checkpoints — incoming materials, production monitoring, final inspection, packaging verification, and shipment approval. See our Quality Assurance page for details on each stage.